Refund policy

RETURNS & EXCHANGE POLICY

If you received a product that you do not want or are not your size, you can make a return request by email to: info@pikkaro.com, within a period of 3 days from the date of receipt of the product.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is requesting the return. 
  3. Order number.
  4. Order date.
  5. Date when order was received.
  6. Part number. 
  7. Description of the product. 
  8. Reason for return.
  9. Photos of reason for return, if applicable.  

Once the request is received, the company will attend to it and evaluate it in a period of up to 3 days by its administrative staff. When the company authorizes it, the client may send the part for physical inspection, without this guaranteeing that the return will proceed. The shipment of the product must be made within 24 hours after the company responds by email.

The following rules will apply in all cases:

  • Request for returns will proceed, within 3 days, starting from the date the order was received. When the Company authorizes it, the client should send the product within 24 hours, after the company responds by email. Shipping and handling costs will be covered by the client. 
  • The Company is not obligated to review exchange orders 4 days after the client has received the order. 
  • In cases where the company authorizes the exchange or return, the customer will receive a credit to use it within 30 days from when it was granted and will pay for the shipment.
  • The Company reserves the right to launch special offers in which it explicitly states that it will not be subject to exchange. The foregoing means that it will not be subject to the aforementioned process.
  • In all cases, the client will cover shipping and handling costs.
  • THIS POLICY DOES NOT APPLY TO BATHING SUITS, WHICH FOR SAFETY REASONS WILL NOT BE RETURNED.

POLICY FOR DAMAGED OR MANUFACTURED DEFECTIVE PRODUCTS 

All products leaving our facilities are thoroughly vetted. We strive so you may have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email immediately to info@pikkaro.com. Emails received after 24 hours from which the order was received, will not be considered for the purposes of this policy.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is making the request. Return. 
  3. Order number.
  4. Date when order was received.
  5. Part number. 
  6. Description of the product. 
  7. 2 Photos of reason for return, if applicable.  

 Damages covered by this policy, are not those that could have been suffered during shipping.

 The damages covered are those of manufacture only and the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration that is not exclusively a manufacturing damage.

Defects or manufacturing damages will be evaluated by our team and the decision of approval for an exchange or credit, will be at our sole discretion. 

The product must be returned within a maximum term of 48 hours from the date that the order was received and the customer will cover the shipping costs. If we understand that it is indeed a manufacturing defect, we will exchange the product, and cover the shipping costs of the replacement. If the customer receives a credit, they will be responsible for sending the products they purchase when using the credit.

Credits will be valid for 90 days.

 

CANCELATION POLICY 

Purchase transactions on our Site are final, when collection is completed through the bank transaction. Once the bank transaction is approved, we process your order within 24 hours.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: info@pikkaro.com.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is canceling the order. 
  3. Order number.
  4. Date when order was made.
  5. Part number. 
  6. Description of the product/service. 
  7. Reason for cancellation. 

 Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations. 

Once the cancellation is determined, we will grant a store credit, which you can use within the following 90 days. No refunds will be made. The company will process the cancellation request and once it is proceeding, a credit will be granted for the same amount of the transaction.